Refund Policy

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Refund Policy

  1. Returns Window

At Phanasticluxe, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return items within 30 days of delivery, provided they are unused, unwashed, and in original condition with all tags attached. 

  1. Return Eligibility

Items are eligible for return if: 

  • Returned within 30 days of delivery 
  • Item has never been worn, washed, or altered 
  • Original tags and labels are attached 
  • Item is in its original packaging 
  • Proof of purchase is provided 
  1. Non-Returnable Items

The following items cannot be returned: 

  • Items that show signs of wear, washing, or alteration 
  • Items without original tags or packaging 
  • Items purchased during final sale or clearance events 
  • Custom or made-to-order items 
  1. How to Initiate a Return

To initiate a return: 

  • Provide your order number and reason for return 
  • Await approval and return instructions 
  • Ship the item to the provided address with tracking 
  1. Return Shipping & Costs

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. Phanasticluxe will provide a prepaid shipping label for returns of defective items. We recommend using USPS, UPS, or FedEx with tracking to ensure proof of delivery. 

  1. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. Approved refunds will be processed within 5-10 business days and will be credited to your original payment method. Please allow an additional 2-3 business days for the credit to appear on your account. 

  1. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 3 days of delivery with photographic evidence. We will either send a replacement at no cost or process a full refund, including return shipping. 

  1. Contact Us

For any questions regarding returns or refunds, please contact us at info@phanasticluxe.com or call our customer service team during business hours.